Live chat, email, phone and a dedicated security line. Every route below tells you who answers, what to include, and how long a reply normally takes.
Support at be1crypto.com runs on four routes, staffed from our New York operations floor and two follow-the-sun desks so there is always a human awake.
The numbers in the table below are medians from the last quarter, not aspirational targets. They hold on a normal trading day. During a volatility spike or a network congestion event, chat can stretch past five minutes and email past six hours, because the same events that move prices also move ticket volume. We would rather publish that than promise a number we miss twice a year.
One thing speeds up every ticket: include your account email, the asset and network involved, and the transaction hash if there is one. A withdrawal question with a hash is usually closed in one reply. The same question without one takes three.
| Channel | Hours | Typical first response | Best used for |
|---|---|---|---|
| Live chat In-app and website widget | 24/7, every day | Under 2 minutes | Deposits, withdrawals, order status |
| Email support@be1cryptos.com | Intake 24/7 | Under 4 hours | Verification, tax records, disputes |
| Phone +1 (888) 555-0142 | Mon to Fri, 9:00am to 6:00pm ET | Answered in queue order | Account recovery, large transfers |
| Security hotline security@be1cryptos.com | 24/7, escalated on arrival | Under 15 minutes | Suspected account compromise |
Demo endpoint notice: this form posts to a placeholder address on the current build and does not deliver mail. Until the live handler is connected, email support@be1cryptos.com or open live chat from inside your account.
General support handles most things. These four queues sit outside it, because they need a different skill set or a different clock.
Lost device, a login alert you did not trigger, or a withdrawal you do not recognize: write to security@be1cryptos.com or call the phone line and say the word "security" to skip the queue. We can freeze withdrawals on your account within minutes while we investigate. Read what we run behind that on the security page, including cold storage splits and withdrawal allowlists.
Reach press@be1cryptos.com with your outlet, deadline and the angle. We answer press mail on the same business day where a deadline is stated. Logos, founder bios and a short company fact sheet are on the about page. We do not comment on individual customer accounts, and we do not offer price predictions for any asset on our markets board.
Token teams, payment providers and institutional desks should use partners@be1cryptos.com. Listing reviews start with an audit report, a public repository and a legal opinion on the asset's classification. Expect about three weeks for a first decision. We never charge for a faster review, and our published fee schedule is the same for every asset regardless of who introduced it.
Formal requests go to legal@be1cryptos.com with jurisdiction, statutory basis and a case reference. We respond to valid process and we log every disclosure. Our obligations follow guidance published by FinCEN and the standard know your customer framework, which is also why verification asks what it asks.
Impersonation is how most people lose money on any exchange. It rarely involves breaking the exchange. It involves someone talking you into handing over access. Here is the permanent version of what we never do.
Our staff write only from addresses ending in @be1cryptos.com and only from the chat widget inside your logged-in account. If a message claims otherwise, close it and start a fresh chat from the app. The investor alerts published by Investor.gov describe the same playbook in more detail, and it is worth ten minutes of your time.
Roughly a third of tickets we receive have a published answer already. These three pages cover the questions that come up most.
Signup, identity checks, funding methods and how long each step takes. Start here if your deposit has not arrived or verification is still pending.
How it works → PricingMaker and taker tiers from 0.10%, network withdrawal costs and the spread we apply on instant buys. Most "unexpected charge" tickets are answered on this page.
See the fees → ProtectionTwo-factor setup, withdrawal allowlists, device sessions and custody. Read this before you email us about a login alert.
Review security →A note on scope. We can help with anything that happens on the platform: accounts, orders, transfers, statements and product mechanics. We cannot tell you what to buy or when to sell. That is the line between a venue and an adviser, and it is set out in our terms of service. For neutral background, the Investopedia explainer on blockchain is a clear start. Crypto assets are volatile and you can lose what you put in.
Support is the same team whether you are trading a hundred dollars or a hundred thousand. Open an account, or ask us first.